Terms of Service

By signing up for a YaNerd business line you agree to these terms. Take your time; they are written to be understood.

The service

We provide you with a United States phone number (local or toll-free 800), access to the platform and the mobile app, and the features of the plan you choose: LINE, AUTO or AI 24/7. Extras are purchased separately and added to your account.

Prices, usage and payments

• The plan is billed in advance, monthly or yearly depending on the cycle you choose, in US dollars, to the card on file.
• Usage (call minutes, messages and voice AI minutes) is billed as you use it, at the current rates published in your account, and deducted from your usage balance.
• One-time carrier fees (for example, SMS registration or porting a number) show up in your usage.
• We may adjust prices with at least 30 days’ notice.

Cancellation and plan changes

There is no long-term contract. You can change plans or cancel at any time from your account or by writing to us; cancellation takes effect at the end of the paid period and partial months or used usage balance are not refunded. When you cancel, your number is released unless you request to port it to another provider before the cancellation date.

Acceptable use

• Use your line only for your business and in compliance with the law, including US telemarketing and SMS rules (TCPA, CAN-SPAM and carrier guidelines).
• Only message people who agreed to receive messages, and honor opt-out requests (STOP).
• Spam, fraud, impersonation and any illegal content are prohibited. Carriers may block non-compliant numbers and we may suspend accounts that put the service at risk.

Artificial intelligence

AI features respond with the information you configure. Although we test them with you before turning them on, they can make mistakes; review the summaries and adjust the instructions whenever needed. You are responsible for informing your customers when the law requires disclosing that they are speaking with an automated assistant or that the call is being recorded.

Availability and support

We work to keep the service available at all times, but we depend on carriers and telecom providers; we do not guarantee uninterrupted availability. Support is provided in English and Spanish on business days.

Limitation of liability

To the extent permitted by law, our total liability to you is limited to the amount you paid for the service in the last three months. We are not liable for indirect losses, such as lost sales.

Contact

For questions about these terms, write to our support channel.